Information We Collect

When you use phorentavial's personal budgeting tools, we collect different types of information to provide you with effective financial management services. Here's what we gather and why it matters.

Personal Identification Details

We collect basic information like your name, email address, phone number, and residential address. This helps us set up your account and contact you about your budgeting activities. If you're based in Australia, we follow the Australian Privacy Principles (APPs) under the Privacy Act 1988.

Financial Information

To help you budget effectively, we need access to certain financial data. This includes income details, regular expenses, savings goals, and spending patterns. We don't store your actual bank login credentials—instead, we use secure third-party services to access transaction data with your permission.

Technical and Usage Data

Like most online services, we automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, and pages you visit. We use this to improve our service and troubleshoot any issues you might experience.

• Browser and device specifications
• Time and date of visits to our platform
• Features you use most frequently
• Pages where you spend the most time
• General location data based on IP address

How We Use Your Information

Your data serves specific purposes that directly benefit your budgeting experience. We're not in the business of collecting information just for the sake of it.

We analyze spending patterns to provide personalized insights about your financial habits. This might include alerts when you're approaching budget limits or suggestions for saving opportunities based on your transaction history.

Data Sharing and Third Parties

We don't sell your personal information to anyone. That's a hard rule. However, we do work with carefully selected third parties to deliver our services effectively.

Service Providers We Work With

We partner with companies that help us operate our platform. These include cloud hosting providers, data analytics tools, and customer support software. All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Financial Data Aggregators

To connect with your bank accounts securely, we use licensed financial data aggregation services. These services comply with Australian financial regulations and use bank-level encryption. They help us retrieve your transaction data without ever storing your banking passwords.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

How to Exercise Your Rights

Making a request is simple. Send an email to our privacy team with your account details and specify what you'd like us to do. We typically respond within five business days and complete most requests within 30 days. There's no fee for reasonable requests, though we might charge for excessive or repetitive demands.

Data Security Measures

Protecting your financial information is our top priority. We use multiple layers of security to keep your data safe from unauthorized access.

Encryption Standards

All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol. Your financial information is encrypted at rest using AES-256 encryption—the same standard used by financial institutions across Australia.

Access Controls

Only authorized phorentavial employees with a legitimate business need can access your personal information. We use multi-factor authentication, regular security training, and strict access logging to monitor who views what data and when.

• Regular security audits and penetration testing
• Automated threat detection and response systems
• Secure data centers with physical access controls
• Regular backups stored in geographically distributed locations
• Incident response procedures for potential breaches

Despite our best efforts, no system is completely secure. If we detect any unauthorized access to your data, we'll notify you within 72 hours and work with you to secure your account.

Data Retention and Deletion

We don't keep your information forever. Our retention periods are based on legal requirements and business needs.

Active Account Data

While your account is active, we retain all your budgeting information to provide continuous service. This includes your transaction history, budget categories, and financial goals.

After Account Closure

When you close your account, we delete most of your personal information within 90 days. Some data must be retained longer for legal reasons—Australian tax law requires us to keep certain financial records for seven years. This includes transaction summaries and account activity logs, but not detailed personal information.

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your information might be processed in other countries.

Cross-Border Data Flows

When we transfer data internationally, we ensure the receiving country has adequate privacy protections or we put in place contractual safeguards. For example, if we use cloud services based in the United States, we ensure they comply with recognized international data protection frameworks.

You acknowledge that by using our services, your data may be transferred to and processed in countries outside Australia. We take steps to ensure your information receives the same level of protection regardless of where it's processed.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our service work better for you. Here's what you need to know.

Types of Cookies We Use

Essential cookies keep you logged in and remember your preferences. Analytics cookies help us understand which features you find useful. We don't use advertising cookies or share cookie data with advertising networks.

• Session cookies that expire when you close your browser
• Preference cookies that remember your settings for up to 12 months
• Security cookies that help detect unusual activity
• Analytics cookies that track feature usage anonymously

You can control cookie settings through your browser. Keep in mind that disabling certain cookies might affect how our service works. Essential security cookies can't be disabled without preventing you from using the platform.

Children's Privacy

phorentavial is designed for adults managing their personal finances. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Australian law provides special protections for children's personal information. We take these obligations seriously and have processes in place to verify that our users are of legal age to enter into financial service agreements.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email at least 30 days before the new policy takes effect.

Minor updates—like clarifying existing practices or fixing typos—don't require notification. We always post the effective date at the top of this page so you can see when it was last updated.

Continuing to use phorentavial after a policy update means you accept the changes. If you don't agree with new terms, you can close your account before they take effect.

Complaints and Disputes

If you're not satisfied with how we've handled your personal information, we want to hear about it. Start by contacting our privacy team directly—most concerns can be resolved quickly through discussion.

Our Complaints Process

Send your complaint to our privacy officer at the contact details below. We'll acknowledge receipt within five business days and investigate thoroughly. You'll receive a detailed response within 30 days explaining our findings and any actions we'll take.

External Resolution

If you're not happy with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy law compliance in Australia. You can reach them at oaic.gov.au or by calling 1300 363 992.